“Got a call from a guy saying he was sitting in his car with a shotgun and was going to kill himself. He seemed very calm and I could tell in his voice that he had made up his mind and this wasn’t a cry for help like most of the other suicide calls I receive. He told me he was at one of our train stations but wouldn’t tell me which one so while I had officers out looking for him I made small talk with him about his family and sports, I even had him laugh a few times.

After about 10 minutes of talking and me thinking I’d made progress, he finally says, ‘Well, it’s been nice talking to you but I gotta get going.’ He then proceeded to put the gun in his mouth and pull the trigger. I heard his death gurgles.”